Dreamscape Town Meeting - September 30th, 2000

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Original article by MoonGlow, courtesy of the Virtual Planet newspaper.


The following is an edited transcript of today's town meeting.

Michael (Avaterra): Hello you all.

Caretaker Spidey: Huggggggggggs. everyone.

Ange: hugggggz Ziggy

Caretaker Spidey: Hugggggggggs M Ange. Huggggggggs

Ange: DD LOL yes Breeze

Caretaker Kashmir: I will Aces

Caretaker Spidey: ROTF,L Dae

Caretaker Kashmir: not yet Zip

Caretaker Kashmir: btw guys, everyone go see the new locales?

Caretaker Kashmir: go to CC teleporter go up one

Michael (Avaterra): Caretaker Rabbit's baby was born yesterday -- for obvious reasons, he cannot be here. he is still recovering.

Caretaker Spidey: a baby rabbit

Michael (Avaterra): a baby girl

Ange: a baby toddler

Caretaker Kashmir: community center teleporter

Ange: yeah right Gal

Caretaker Kashmir: yes, big little girl

Michael (Avaterra): 10 pounds 4 oz, 21 inches.

Caretaker Spidey: she made two of me.. when I was a baby

Caretaker Kashmir: yes what Michael said and yes ouch

Michael (Avaterra): So ... I think I should talk about the billing situation before we start.

Michael (Avaterra): Over the past weeks we have noticed that quite a few accounts failed billing. This means the attempts to

charge the credit cards failed...

Michael (Avaterra): We have started to close accounts that have not passed billing -- the affected members have received

an email with details ... and instructions on how tore-active these accounts. It is important that you makesure we have your correct email address.

Michael (Avaterra): If the email address that you used to sign up an account does not exist anymore, please update your contact information.

Ange: www.vzones.com/accounts to update your information

Michael (Avaterra): It is the only way we can reach you -- and it is your responsibility to keep this information up-to-date.

Caretaker Kashmir: the account manager is on my URL if you want to check

Michael (Avaterra): On a side note ... we are having a small problem with email to support@avaterra.com. If you send a letter to this address,

Caretaker Spidey: I also have the account manager on my URL.. if you need it

Michael (Avaterra): you will receive a "not delivery" system message. Please ignore that one ... your emails do go through, there is no need to re-send them.

Michael (Avaterra): Also, support@avaterra.com is your only contact address for billing issues. Please do not write to individual

Avaterra staff members ... and inworld staff, (acolytes, caretakers) cannot assist you.

Ange: The turn around time on the responses is about 24 hours, give or take a couple hours, if you do not receive a response, please resend you email.

Michael (Avaterra): If your card has been billed and you still receive a notification, you can provide a copy of the bank/ccompany statement - and we will open your accounts almost instantly. If you have not been billed, you can back-pay for your account and reactive it very quickly.

Michael (Avaterra): If you have not received a notification yet but you discover that you haven't been billed in the past months, please contact support@avaterra.com and provide your account information.

Michael (Avaterra): This way your account will not be closed -- support will tell you what to do.

Michael (Avaterra): If you have not been billed and do not contact us, it is more than likely that your account will be closed in the near future. Again, you can prevent this just by working with us.

Ange: European members......we have a work around......

Ange: You will need to open a new trial account, email us with the account name, the old account name we will then merge the old with the new, with no data loss

Ange: this gets your account back on track, and billing properly

Caretaker Spidey: Oh that's great news Ange

Ange: www.vzones.com/join

Ange: Please use New Account Merge as your heading do not log into the new account, and do not create

any avatars.

Ange: Unfortunately None Nightshade

Ange: guys, if you have questions, please wait for Kash to open the list I can not answer these all individually right now.

Ange: New Account Merge should be heading on your email

Sweet Pea: hello everyone

Caretaker Spidey: Sweet Pea

Michael (Avaterra): Hello!

Sweet Pea: i was one who had one of my accounts cancelled

Sweet Pea: i think it was because i lost my credit card and new one was issued.

Sweet Pea: i understand it is our responsibilityto update you with email addy but in my case, i don't understand why someone didn't simply email me to tell me card deduction had failed.

Sweet Pea: that's what my isp does and i respond immediately with correct info

Sweet Pea: instead, my account was cancelled and i received no email from you, my email address info is correct

Sweet Pea: can u respond michael?

Michael (Avaterra): You did not receive an email notification when your account was closed?

Sweet Pea: no

Ange: Sweet Pea, I can not answer why you did not get an email, it's possible it was missed.

Michael (Avaterra): have you contacted customer suppor with your account details?

Sweet Pea: yes sir. can u answer why you couldn't email me to notify of credit card problem?

Michael (Avaterra): If you haven't received a response yet, they should get back to you shortly.

Michael (Avaterra): We have tried this with a portion of the members - and we were completely ignored.

Sweet Pea: erm why?

Michael (Avaterra): Plus, only a few members keep their contact information updated.

Sweet Pea: i'm sorry but i find this response unacceptable.

Sweet Pea: but i should have figured you'd respond this way

Sweet Pea: bye

Michael (Avaterra): The records show that an email to you went out.

SHADOWESS: Hi i was just wondering when paypal would be avilable for uk members, and also why are the coffins sooo expensive, i thought we were getting them in the vendo<sigh> i for one can't afford $35 <sigh> it has ruined my halloween

Michael (Avaterra): There will be coffins in vendos, as well. diferent style - but there will be coffins.

SHADOWESS: and paypal for uk members? and will the coffins be able to open and clsoe? and wot do u mean by different style?

Michael (Avaterra): PayPal announced they will be processing international orders in the very near future.

SHADOWESS: so that could b like in 2 yrs time then

Michael (Avaterra): We didn't think it would take them so long, either.

SHADOWESS: so anyway back to the coffins, what will b different about the coffins

Michael (Avaterra): Did you consider buying it through one of the third party

SHADOWESS: that r in the vendos

Michael (Avaterra): services that I have seen offered?

SHADOWESS: well buying a coffin threw someone else, lets see, i'm not made of tks or money

Michael (Avaterra): It will look different -- not the same one that is in the AvatarWares list.

SHADOWESS: will it open and close? will it be big of a small little hand held thing?

Michael (Avaterra): Okay, I understand that - was looking at alternatives until the PayPal situation is resolved.

Michael (Avaterra): It will be big, too.

SHADOWESS: atleast thats one good thing i have heard today it will b a big coffin

Caretaker Kashmir: its not quite halloween guys

Michael (Avaterra): It will not be a standing one - but the vendo ones will still make great decoration.

Caretaker Kashmir: let us surprise you a little one please

SHADOWESS: i will leave with one final note

Caretaker Kashmir: little bit

SHADOWESS: why not give comfirmation to people who may have the accounts cancelled?

Caretaker Kashmir: they receive emails to the address they have listed in the account manager

Michael (Avaterra): The account manager provides the "next billing" date.

SHADOWESS: i think it is very unfair and avaterra needs to sort itself out, b4 members leave of there own free will.

SHADOWESS: and then they loose out

SHADOWESS: bye<wave> and thank you for ur time

Michael (Avaterra): This isn't directed at anyone in particular, but on a personal note I'd like to mention something .... many, if not most, members were aware of the fact that their accounts were not billed.

Michael (Avaterra): One of my alts were advised to sign up a few accounts beause "they don't charge you".

Michael (Avaterra): So ... to quite a few members it should not be a surprise that the company is back-billing. It is about financial survival. (end of personal comment - my apologies if that was considered unacceptable as well)

Lazzy: hi there

Caretaker Spidey: Lazzy

Lazzy: first i just sent that email and it says it cant be found?

Caretaker Kashmir: ignore that Lazzy

Lazzy: why

Caretaker Kashmir: its a bug

Lazzy: does that mean they got it

Caretaker Kashmir: they did yes

Ange: as long as you email support@avaterra.com

Lazzy: ok 2nd about the billing it is ur guys job to bill us and get ur money

Lazzy: not for us to tell u when to take as we do our share by giveing email address and stuff and paying when u take it

Lazzy: it is ur job not ours to tell u when to take it

Caretaker Kashmir: agreed Lazzy, they are trying to fix it

Lazzy: and if my account were closed cause u all cant do u job i will sure u that i will be on phone with lawer

Michael (Avaterra): We weren't aware of the situation untilnjust recently. The current management

Lazzy: if they are trying to fix it they shouldnt close accounts

Michael (Avaterra): had nothing to do with billing previously -nwe are now trying to fix it, and get things back on track.

Lazzy: ok but now

Michael (Avaterra): I agree that this should have been taken care of earlier, and

Lazzy: why close our accounts when they messed up not us

Michael (Avaterra): that it is the company's fault that it was neglected when it started to happen.

Michael (Avaterra): The ones that have been closed are only temporarily closed and can be re-activated very fast.

Lazzy: i mean come if u go to the store and look at a recipt that they gave and see they didnt make u pay for something are u going to go back and pay for it.

Caretaker Kashmir: I would Lazzy

Michael (Avaterra): I do that. But then, I am beginning to see that I am too naive.

Caretaker Kashmir: stores cant run if they give everything away for free

Lazzy: yeah and what about us like myself that u didnt take the money from do we just sit here and wait for u to drop us like that

Caretaker Kashmir: you can email support now and make arrangements and they won't cancel your account

Michael (Avaterra): No, you should contact support so that we know you are willing to work on a solution.

Lazzy: but the thing is we are paying for it and they messed it up not me so that means someone was not doing there JOB. if i go to work and dont do my job i gert fired

Michael (Avaterra): Actually... not trying to be smart ... but you weren't paying, you were only willing to pay.

Michael (Avaterra): But I see your point, and I don't argue it.

Lazzy: yeah right but come on u know ur self it is not my JOB TO TELL U WHEN to bill me

Michael (Avaterra): Like I said, none of us was in charge if any billing before. We are not confronted with

Lazzy: It say u will be billed on whatever date

Michael (Avaterra): what I would call a major mess - and we are fixing it so that it won't happen in the future.

Michael (Avaterra): erm..

Lazzy: so why cant u just fix it and forget what u messed up and didnt bill us for

Michael (Avaterra): we are now confronted... is what I meant to say. ' We are fixing it, but we cannot afford not to charge for the past months.

Michael (Avaterra): If we could, without having to close the worlds, we would -- but we cannot.

Lazzy: oh i will pay thats not what i am saying, what i am saying is that u messed up not us and now u all want to close our accounts when we didnt know.

Lazzy: i only was told this today and if my account was closed for something i didnt know about i would be one mad avi

Lazzy: thanx thats all i got to say.

Michael (Avaterra): Legally... Visa/MasterCard/Amex rules state, if a customer is aware of not being billed on a recurring basis, the consumer is responsible to maintain that record and the merchant can and is able to back bill up to 6 months.. and or cancel subscriptions, enforcing customer to reactivate their accounts, subscriptions, etc.

Michael (Avaterra): I just wanted to add this to the discussion ... as food for thought.

Perfect Angel: hi

Caretaker Spidey: PerfectAngel

Perfect Angel: i am not here to say anything about the billing

Caretaker Kashmir: guys, I have alot on this list of people to get down

Perfect Angel: but about the locales

Caretaker Kashmir: if you can please be fair to everyone and limit your time I would appreciate it

Perfect Angel: the vmart locals are all muddled around

Perfect Angel: i had an acolyte asking me where the globes were

Perfect Angel: will the doors ever be renamed?

Michael (Avaterra): Yes

Perfect Angel: and the halloween house

Michael (Avaterra): Spidey and Kashmir both volunteered to take care of V-Mart and maintain it.

Perfect Angel: will that reopen

Caretaker Spidey: we did this?

Caretaker Kashmir: boy

Michael (Avaterra): They meant to volunteer, is what I meant.

Caretaker Kashmir: I gotta stay awake online

Perfect Angel: ok

Michael (Avaterra): They were just too shy to admit it,

Caretaker Spidey: shy.. yeah. that's us

Perfect Angel: the halloween house then?

Caretaker Spidey: <cough>

Caretaker Kashmir: mansion will open in october

Perfect Angel: oh good

Caretaker Kashmir: right after I recover from volunteering

Perfect Angel: lol

Perfect Angel: ok

Perfect Angel: thx alot

Caretaker Spidey: ROTF,L NightShade

Caretaker Spidey: ROTFLMAO!!!!!!! Tayla

Caretaker Spidey: Zip

Michael (Avaterra): Hi!

Caretaker Kashmir: middle of October sometime for the mansion

Zipmans Too - Golden Knight: i have never not responded to one of you emails

Caretaker Kashmir: phoey, proggie died again

Caretaker Spidey: it is prolly in shock from volunteering. Kash

Zipmans Too - Golden Knight: be fair just send out emails telling kolf ther is a prob with accounds give them a chance

Zipmans Too - Golden Knight: Hi all

Zipmans Too - Golden Knight: Dose Avatara and you not care if you run members off?

Zipmans Too - Golden Knight: 1 .Closing accounts with out even a word in not good management, you could send a email first telling of the impending closure and give folks a chance to fix the prob first.

Zipmans Too - Golden Knight: I host five days a week if this is the way we are going to be treated what incentive to folks have to try to create fun in DREAMSCAPE.

Michael (Avaterra): May I answer bluntly?

Michael (Avaterra): You asked me if we don't care if we run members off. When you noticed that you weren't billed, did you not care that if we don't get the money, we will have to close down teh worlds? Okay.

Zipmans Too - Golden Knight: i was being billed for two accounts

Michael (Avaterra): Maybe I am naive again ... or poor enough to check my bank statements carefully

Ange: Would you have known if you were overbilled?

Zipmans Too - Golden Knight: and have been paing for one account that was closed some time ago

Caretaker Spidey: there she goes again

Zipmans Too - Golden Knight: you got my money for nothing

Zipmans Too - Golden Knight: ok next subject

Zipmans Too - Golden Knight: 2. Are we going to continue to be subjected to cussing in public and the acolytes not do any thing about it.

Zipmans Too - Golden Knight: Are they going to enforce the TOS or not.

Zipmans Too - Golden Knight: my mother saw it the other night and I was just ghosting through a local. I was showing her around trying to get her to open a account. She said no thank you after seeing that nothing was done.

Zipmans Too - Golden Knight: if you cuss you should be muted

Zipmans Too - Golden Knight: if enough folks get muted the cussing will stop.

Michael (Avaterra): The cursing ... it is difficult to answer in general. It mostly depends on the

Caretaker Spidey: w/b Kash

Michael (Avaterra): context and on what is said exactly.

Michael (Avaterra): There is also the problem with people having different standards and ethics. While most of us don't have a problem with an occasional "fuck", and while it has become somewhat accepted in the society of these days, it is highly offending to others.

Zipmans Too - Golden Knight: no it is not exceptable by any standard of deasney

Michael (Avaterra): (I meant the word, ghosties! If someone, however, curses repeatedly and ignores warnings from acolytes, then it becomes a problem and it will be dealt with.

Caretaker Spidey: geeez.. 50 avies just paged acos.. <VBG>

Zipmans Too - Golden Knight: ther should be no warning that is what i am getting at

Michael (Avaterra): Your standards are not necessarily the standards of anyone else.

Zipmans Too - Golden Knight: you cuss you get muted perod

Michael (Avaterra): Well, your first complaint was that we closed accounts without warning for

Zipmans Too - Golden Knight: my standards will not be her

Michael (Avaterra): not paying for months ... and the second complaint is that we warn before we mute avatars?

Zipmans Too - Golden Knight: I love this place and have the utmost respect for the Acolytes that is why I have a feeling they are or were instructed to be more lenient with cussing.

Zipmans Too - Golden Knight: Please fix the problem and then let the public in general know what managements position is on this.

Zipmans Too - Golden Knight: thanks

Michael (Avaterra): They were not instructed to be tolerate cursing -- they have the freedom to judge situations individually.

Zipmans Too - Golden Knight: ghostis say any thing goes now or what

Michael (Avaterra): This is not a G rated service (at this time). The members we have recently banned for harassment and unacceptable language do not think so.

Zipmans Too - Golden Knight: well that dose not help my mother seeing this

Michael (Avaterra): If anything, I think we have been enforcing the TOS more strictly.

Zipmans Too - Golden Knight: not the other night. please help us michael

Michael (Avaterra): I wasn't there, so I cannot comment on the particular situation you are

Michael (Avaterra): referring to.

Caretaker Kashmir: Zip, if you have an issue with how a particular aco handled something email Spidey

Caretaker Spidey: Zip. please email me

Zipmans Too - Golden Knight: you cant ingor the first time you see in no it is a general problum thanks

Michael (Avaterra): Hi!

Demonessa Caliçë: Hi all

Caretaker Kashmir: whew thought I was crashing again

Demonessa Caliçë: lol wasnt sure what was going on there

Caretaker Kashmir: throw more ascii in there next time Calice

Demonessa Caliçë: My question lies with the billing problem, obviously. I am, as you can see, one of the unfortunate ones to have had their account closed, and have done all that has been asked of me to rectify it.

Demonessa Caliçë: However, what concerns me is this

Demonessa Caliçë: I have recently moved RW and I dont have my statements to hand to prove to you what payments have been collected

and which havent also being in the UK, and not having a fax machine, once I receive my back statements which I have on order, but which will take two weeks

Demonessa Caliçë: this is going to take some time to rectify

Demonessa Caliçë: I would also like to reiterate what has already been stated

Demonessa Caliçë: That it is common courtesy to have informed us all BEFORE closing the accounts, even if for a period of only 2

weeks or so to enable us to sort out any problems and look into exactly what has happened with our payments

Demonessa Caliçë: As you are aware Michael, in fact probably everyone

Demonessa Caliçë: My account was closed recently, NOT due to a fault of my own

Demonessa Caliçë: In my email to support after discovering my account was yet again closed I asked if payments due could be collected from my credit card, I was informed today this could not be due to precious credit card problems

Demonessa Caliçë: I have no problems with my credit card

Michael (Avaterra): The first account you are referring to was not closed because of billing issues, but

Demonessa Caliçë: and as far as my memory takes me, I have been paying my account

Michael (Avaterra): because of TOS violations -- not by you, but by someone associated with that account.

Demonessa Caliçë: Yes I understand that Michael and I also understand that this was sorted but not being able to get my account back now, and having it taken away from me yet again in less than a month is not keeping me happy

Demonessa Caliçë: Also I would just like to say I cannot speak for all whos accounts have been closed but

Ange: We announced a work around for outside of the US members that can not pay by paypal

Demonessa Caliçë: The amount that I have supposedly not paid is more than I am able to pay outright anyway and Im sure there are others in the same position

Demonessa Caliçë: if however, I have paid as I believe I have this is not a problem for me But what about the people who havent been billed and who owe figures of upto $140

Demonessa Caliçë: I realise that these issues are not lying directly with anyone here But obviously Im sure you appreciate how everyone is feeling about this

Caretaker Spidey: may I say something here...

Demonessa Caliçë: And how people would be concerned if they are unable to clear the back payments not collected

Michael (Avaterra): Well.. if someone owes us $140 ... it means they didn't have to

Demonessa Caliçë: in one lump sum

Michael (Avaterra): pay the very $140 in the past few months.

Michael (Avaterra): I understand the difference between having tonpay 10/20 bucks a month and 140 at once (although technically there is no

Caretaker Spidey: if you had not been billed in all that time.. to owe that much..

Michael (Avaterra): difference) -- if there are issues of that kind, I would guess it is possible to

Caretaker Spidey: you couldn't have believed your account was free

Michael (Avaterra): make arranagements with customer support.

Michael (Avaterra): But that would have to be requested through email,

Demonessa Caliçë: Could you maybe check into this please Michael?

Demonessa Caliçë: Also Spidey

Michael (Avaterra): depends on the individual situation - and is not guaranteed.

Demonessa Caliçë: I would like to say in reply I am supposedly owing since December 99, however I dont believe this to be so

Caretaker Spidey: please check all your records..

Demonessa Caliçë: also, there are children whos accounts have been closed who do not have cards of their own

Demonessa Caliçë: and do not have access to statements

Demonessa Caliçë: You really need to think about this a little more

Demonessa Caliçë: Again

Ange: Then they should talk to who is paying their account and have them send in the statement

Demonessa Caliçë: I realise this is not directed at anyone here personally But I think the way this has been handledis more than disrespectful especially to those who have been here for a long period of time and have put a lot into this world

Demonessa Caliçë: The very least we were owed here is a warning the account was going not taking it and telling us after

Caretaker Spidey: Calice.. they were not aware of this problem

Demonessa Caliçë: they were aware of it to have taken the accounts Spidey, and then email everyone

Demonessa Caliçë: Im sure to have waited a few weeks would not have done any damage

Michael (Avaterra): actually, it would have.

Demonessa Caliçë: Thats all I have to say, but if you could check into the payment thing Michael I would be appreciative

Demonessa Caliçë: Thank you for your time, its sad things like this have happened DS used to be such a wonderful place

Demonessa Caliçë: Hugggggggggggggz all

Michael (Avaterra): Hi!

Night§hade: hey all

Caretaker Spidey: NS

Night§hade: okies ... i will try to make this quick for ya

Night§hade: in reponse to Zips comments..... i was multitasking as usual onsreen and a number of esps i said S**T on screen by accident

Night§hade: aco rick pointed it out for which i apologised on screen

Night§hade: lol if someone just gets muted for an honest mistake would cause a lot more ppl to be angry

Night§hade: anyways all i am saying is that i can be an honest mistake

Michael (Avaterra): I think I can say that you would not get muted for saying "shit" -- unless you spammed the screen with it.

Michael (Avaterra): It really is one of these words that have become acceptable in the

Night§hade: well i have said worse but only in esp

Caretaker Kashmir: gee, I haven't heard this much cussing since I last poofed

Michael (Avaterra): past 10-15 years.

Night§hade: anyways .....

Night§hade: My concern is regarding communication .. or the lack thereof...

Night§hade: As you are probably aware there was quite a lot of ppl more than dissapointed...(me included) when the coffins came out in avatarwares...

Night§hade: we all believed that we had been mislead and thought coffins were coming out in vendos... It would have caused a lot less frustration if something had been posted to say that there would be vendo coffins too

Michael (Avaterra): I think I should explain it .. and although I hate to admit it, it is entirely my fault.

Michael (Avaterra): Cuz, who is mainly in charge of AvatarWares, sent an email with a list of items for the next avatarWares cataloge ... wlel, I did not respond to that email, and she assumed (rightly so) that I would have no objections. Neither her nor Robert

Caretaker Spidey: argh.. earthlink stinks

Michael (Avaterra): knew that I had previously promised that the coffin would be in a DS vendo.

Caretaker Kashmir: why yes, yes it does

Michael (Avaterra): By the time I did notice, some people had already paid for the coffin. So that is what happened - and like

I said, I'm the one to blame. the other coffin artwork we have will be in a vendo, though -- it is not exactly what I had in mind, and what I promised, but I hope it still works for most of you. my apologies.

Caretaker Spidey: Michael. NS crashed

Michael (Avaterra): Oh.

Caretaker Spidey: I was just told in ESP there she goes

Caretaker Kashmir: yep she must have our ISP

Michael (Avaterra): is VP publishing the transcript?

Caretaker Spidey: no problem Starlight

Caretaker Spidey: Grace

Michael (Avaterra): Hi!

Grace: hiyas

Caretaker Spidey: NS is back

Grace: Sorry but I too am going to say somthing about the billing<sigh> I didn't know until today about it and I often look my credit card receipts <g>

Grace: I haven't received notification either

Grace: Can you again clarify how we go about sorting it out please and my credit is good

Ange: Email Support

Michael (Avaterra): The best way is to send an email to support@avaterra.com.

Ange: with your account name, and the last bill date you see on your account manager

Ange: they will contact you and let you know how to pay

Grace: okay and what happens if we have to open new account because of this, does that mean that we can get two avatars on again?

Ange: Also, if you're european, please state that in your email no

Grace: I why not?

Ange: your old account will be merged with the new account

Grace: okay understand that

Ange: When you email support, then when your payment is received you will be directed to create a trial account once the trial account is created, the old will be merged with the new

Grace: okay and how long will that take?

Ange: this should get the billing for your account back on track, and prevent this from happening again

Ange: responses are running right around 24 hours

Grace: the reason I ask is that I am coming over to America next week for 3 weeks and will not be using my e-mail address that you have so don't want to find out my account is closed

Ange: If you email today or tomorrow

Grace: My main avi has been here since 1995 and I don't wish to lose her now

Ange: the issue should be settled within 24 to 48 hours

Grace: okay, well lets hope so

Grace: I have to say I can understand why you did it the way you did, but it is not good relations

Grace: thanks for your time and patience

Night§hade: wb

Caretaker Spidey: w/b. NS

Night§hade: <cursing at ISP <frown>>

Michael (Avaterra): Hi again!

Caretaker Spidey: you on Earthlink too?

Night§hade: i just wanna hear you say it was your fault

Michael (Avaterra): I did answer your question .... it will be in tomorrow's VP.

Michael (Avaterra): Okay..

Caretaker Kashmir: ROFL

Night§hade: i know

Michael (Avaterra): here

Caretaker Spidey: ROTF,L

Michael (Avaterra): It was my, and only my, fault that the open coffin is only available through AvatarWares.

Michael (Avaterra): I shall stand in the corner for half a day and feel bad.

Night§hade: how about a week <g>

Night§hade: adn can we watch <s>

Caretaker Spidey: only a week?

Night§hade: questions from ghosties

Caretaker Kashmir: stick him in a corner in vmart

Caretaker Spidey: a month would be good after the volunteering <WEG>

Night§hade: with a dunces cap

Michael (Avaterra): You are asking me to park publicly?

Night§hade: muted and unghostable <g>

Caretaker Spidey: we will just ghost ya

Michael (Avaterra): One of these pesky Acolytes would force ghost my feline butt.

Night§hade: and public floging seems to be the acceptable method of punishment <g>

Michael (Avaterra): Floging...<sigh>

Caretaker Kashmir: if you were not violating the parking guidelines I think they would leave you

Caretaker Kashmir: no flogging

Caretaker Spidey: spearing is better <WEG>

Michael (Avaterra): Could you really harm this helpless and innocent kitty?

Caretaker Kashmir: that is reserved for my game players

Night§hade: so can we have some whips plz <g>

Ange: excuse me a moment, afk

Caretaker Kashmir: I have messed up text

Night§hade: in response to your question Michael ... YES

Michael (Avaterra): No, whips are for adult worlds only.

Caretaker Kashmir: he just called himself innocent

Caretaker Spidey: he's dilusional Kash

Caretaker Kashmir: ah

Caretaker Kashmir: go back to my little this then list

Night§hade: okies well i have a prob with this billing thing to .. you should notify ppl in advance and save them and you the paperwork of sorting it all out after

Night§hade: you have cut them off one final thing

Night§hade: With regards to the Prize Draws Being Dropped

Night§hade: We have been informed that suggestions will be taken.. for a replacement to a Draw .. Please see my URL and follow link for Prize Draw for more information.

Night§hade: Thanks all .. have fun you guys .. and huggs all round

Caretaker Spidey: SC

Sexy Critter: My question has to do with the multi avi program

Michael (Avaterra): It is amazing how many people question my innocence. This does worry me.

Sexy Critter: who do we write to for it?

Ange: no question Michael, there is no innocence

Caretaker Kashmir: support@avaterra.com

Michael (Avaterra): support@avaterra.com subject: DUAL AVIE FOR DS

Sexy Critter: ok ghosted wants me to ask if you have cut everyone off already that will be cut off?

Caretaker Kashmir: no they haven't so if you see your account has an issue please email support

Sexy Critter: oh and I would like to know if I can pay my DS account thru PayPal, I need to cancel my credit cards

Ange: unfortunately, no........paypal is just set up for the backbilling right now

Sexy Critter: how can we check on our accounts status?

Caretaker Kashmir: you can pay by check though

Caretaker Kashmir: click on me

Sexy Critter: ok

Ange: www.vzones.com/accounts

Caretaker Kashmir: will take you to the account manager

Ange: or click Kash

Caretaker Kashmir: yes it is Zip

Ange: <G>

Sexy Critter: thanks everyone

Caretaker Spidey: Mike

mikey29: hi all

Caretaker Kashmir: DOH

mikey29: my question is this i am new to the world

mikey29: so i want to know if first u will be taking checks online as payment???

Michael (Avaterra): there for the coffin

Caretaker Spidey: ROTFLMAO!!!!!!!

Michael (Avaterra): I will wear it for a week

Caretaker Spidey: ooops

Ange: wb noobie

Caretaker Kashmir: that locale secure?

Caretaker Spidey: very secure

Caretaker Kashmir: checks online Mikey?

Michael (Avaterra): Regardless of PayPal, we are currently looking into ways to

mikey29: second i am at roulette alot and there is one person who swears awhole lot there

Michael (Avaterra): revamp the billing process - it is entirely possible that we will

Caretaker Kashmir: is it BK?

Caretaker Spidey: it was the shock of seeing M in that lovely hat

mikey29: and he has been reported and nothing done

Michael (Avaterra): be accepting online cheques in the future - and also provide more options.

mikey29: yes checks online

mikey29: anyone gonna respond ?

Caretaker Kashmir: that answer your Q Mikey?

Caretaker Kashmir: lemme scroll and get the answer

Caretaker Kashmir: they are working on it <g>

Ange: Have you reported the swearing to an Aco?

mikey29: i also asked about the swearing

Caretaker Kashmir: did you page on the swearing?

mikey29: yes sevaral tmes

Caretaker Spidey: sorry.. I missed the question..

Caretaker Kashmir: he had cussing at roulette Spidey and he paged

Caretaker Spidey: please email me.. spidey@electracat.com tell me all the circumstances.. please

mikey29: several times it was reported and nuttin done as the acos baby certain ones :X ok thanx spidey

Caretaker Spidey: thanx

Ange: Everyone, you can Fax or email your statements...... to Fax use this number (501) 793-6423

Caretaker Spidey: Karen

Michael (Avaterra): Hi!

K@ren too: greetings all

Michael (Avaterra): don't have the pricing list handy.

K@ren too: is any news yet on when we gets custom head paintings

Michael (Avaterra): In roughly 4 weeks.

K@ren too: and wot is dat thing on ya dunce cap ?

Caretaker Kashmir: something wicked ugly

Michael (Avaterra): It's a fool ...

K@ren too: thanks u all dream well

Caretaker Spidey: MB

Motherbird-Golden Knight: Greetings

Michael (Avaterra): I pay dearly for the coffin mistake.

Michael (Avaterra): Hello!

Motherbird-Golden Knight: ohh he is looking repentant

Michael (Avaterra): TT, please read the rules of the credit companies.

Motherbird-Golden Knight: I have a quick statement

Michael (Avaterra): I quoted them earlier.

Motherbird-Golden Knight: may be redundant

Motherbird-Golden Knight: I do not disagree with the cleaning up of the billings issues Staff

Motherbird-Golden Knight: In fact.. I applaud the efforts to make things more professional I do however.. think things could have been handled a little differently so as not to upset people so much maybe some advance notice

Motherbird-Golden Knight: or a short town meeting just for future referenence

Motherbird-Golden Knight: the question I have is this.... more a suggestion

Motherbird-Golden Knight: I feel like some of this could have been avoided if we had in world support again are there any plans

to restore that in the future?

Motherbird-Golden Knight: give people a resource that is handy you Dunceness.

Ange: Lindy and I spent approximately 10 hours a week in here per week so that's 20 hours per week

Ange: We may have had one visitor per week between the 2 of us

Motherbird-Golden Knight: and how long was the IW service in place Ang?

Ange: Since November of last year

Motherbird-Golden Knight: I wonder if its a training issue to get people used to the fact that its an option

Motherbird-Golden Knight: well.. all I am saying is i do not disagree with the cleaning up of the billing issues

Motherbird-Golden Knight: anything that improves customer service

Caretaker Kashmir: MB, I was here inworld for 14 hours yesterday

Motherbird-Golden Knight: and betters community.... gets my vote

Caretaker Kashmir: so anyone who had a question could come to me and many did

Motherbird-Golden Knight: okay.. but.. Michael said earlier not to esp you..or IW staff with these issues Kash

Caretaker Kashmir: that was today

Motherbird-Golden Knight: ohh okay like I said.. I do not disagree.. In fact i applaud the effort to be more professional

Caretaker Spidey: well.. all we can do is direct members to send an email to support@avaterra.com

Motherbird-Golden Knight: I do think .. it could have been handled a little differently.. so not to shock members.. and cause knee jerk reactions and I personally feel..

Motherbird-Golden Knight: a well advertized customer service center inworld is a huge need and needs to be looked at again

Motherbird-Golden Knight: thanks for listening

Caretaker Kashmir: okay guys

Michael (Avaterra): thanks

Caretaker Kashmir: we are going to do just two more today

Ange: we will consider it later, but right now, from experience it's a waste of resources

Caretaker Kashmir: anyone that is left may email me with their questions and I will pass them along

Caretaker Kashmir: kashmir@electracat.com

Caretaker Kashmir: I apologize for this but well some of us are up very very late at night like the cat with the goofy hat and he could use the sleep

Darcy: thanks

Caretaker Spidey: Darcy

Darcy: greetings all

Caretaker Kashmir: Beanie queen will be last

Darcy: My ratava is in Europe -- I don't understand why you can't just get the payment from our credit cards now, back to March, or whatever? you still have my permission...

Darcy: I would prefer this.

Michael (Avaterra): Hello!

Ange: There is no way to manually back bill on the credit cards

Darcy: I see -- I don't know how to do that either

Ange: Plus, there is a failure somewhere, either our end, or yours.....that is preventing your card from authorizing

Ange: Which is why.......you are creating new acounts

Darcy: How will I know how much I owe you exactly? When do I start the trial thing? email first or what? Do we have to be outworld when you do the merge, and if so, how do we know..?

Ange: to get the billing back on track

Caretaker Kashmir: email first Darcy

Ange: good question.....

Ange: Email us.....give us the account names....old and new do not log into either account

Ange: you can not be in world for the merge this is a must do

Ange: once you email us........do not log in

Darcy: wait 24 hours, resend ..

Ange: once the merge is completed you will get an email telling you it is safe yes

Darcy: fine, thanks <grin> and where is the payment?

Ange: not sure I understand that question

Darcy: I have to pay for these last months, don't I

Darcy: where does the payment fit in in this process?

Ange: once we get an alternative pay service, or paypal takes international billing will contact you about the payment

Darcy: ah.. so you are saving my avis with this, so to speak?

Ange: yes

Darcy: sigh... thanks, Ange

Darcy: And I have been asked in a Delphi forum: "Has the VZones Community Forum been closed because of the disappearance of Avaterra management?"

Darcy: Could you please say a word about the re-opening of the form and the case of the missing management, too?

Ange: Michael......request to translate that in german

Michael (Avaterra): The forums..

Caretaker Kashmir: missing management?

Michael (Avaterra): There have been too many "hack attempts" on our public forums,

Caretaker Kashmir: who misplaced Michael?

Darcy: Kash, it has been posted that David Andrews left

Michael (Avaterra): so we decided to temporarily close them down until we have a solution, and

Caretaker Kashmir: oh

Michael (Avaterra): until we see if there is a way to get some help from Delphi.

Michael (Avaterra): No, closing the forum has nothing to do with the content ... internet is

Darcy: Delphi seems to claim they get no response from Avaterra.

Darcy: Why not open a new one, if anything is deleted anyway?

Michael (Avaterra): very transparent and it is not possible to censor anyone. I have always said this and

Michael (Avaterra): can assure you that everyone else agrees with that view -- that is why the frequent accusations and rumours do not really make sense.

Darcy: yes, Garion you have to open a trial acct as European

Michael (Avaterra): We tried that once -- did not work.

Darcy: I wasn't asking about content..?

Michael (Avaterra): Let me scroll..

Darcy: Are you sure there is someone to work with

Delphi on the forum thing?

Michael (Avaterra): Oh! No. David Andrews has nothing to do with the forums.

Ange: I have contacted Delphi numerous times

Michael (Avaterra): why would we close the forums because someone, regardless of who it is, leaves the company?

Darcy: I think many are afraid (again) that the worlds will vanish

Caretaker Kashmir: she has I have heard her cuss about it

Darcy: and this cancellation act fits into it, after closing the form and all

Ange: The forums were closed for *hacking* nothing more, nothing less

Michael (Avaterra): It is no more or less likely that the worlds will vanish ....

Darcy: okies, I got that is it true that Robert replaces DA? true, too

Michael (Avaterra): No. The world's future does not necessarily depend on a particular company.

Darcy: How will we hear future news about this part of Avaterra?

Michael (Avaterra): But the future of the world(s) does depend on the revenue the worlds create -- if there is no money, there won't be worlds. That is the reason why we are straightening out the billing issues. So, it is actually a good sign.

Michael (Avaterra): We will set up a web site for announcements and communications. there are also the newspaper that we will send announcements to.

Darcy: a good sign? lol, Maikl!

Darcy: okies, I was here to ask, not to comment

Darcy: thank you very much for the answers

Michael (Avaterra): well,

Darcy: and keep that hat

Michael (Avaterra): what I mean is:

Michael (Avaterra): If the future of the world was uncertain, I don't think anyone would want to fix the billing situation. Of course one could speculate that we are trying to "milk" the worlds before they close down -- but that isn't the case.

Michael (Avaterra): I understand the uncertainity in light of some of the changes, however, other than giving you my word that we do not intend to close the worlds, I cannot provide any "proofs".

Darcy: thank you again dream well, all

Caretaker Kashmir: dream well Darcy

CBeanie Queen GK: hiyas

Michael (Avaterra): Hi!

Beanie Queen GK: ok.. It is to my understanding that after October we will not be able to have Lockables that are non chest looking correct?

Michael (Avaterra): yes, this is correct.

Beanie Queen GK: Ok that means bags etc right?

Caretaker Kashmir: items that are not containers in nature beanie

Caretaker Kashmir: the bags are containers

Beanie Queen GK: so we can have lockable bags?

Beanie Queen GK: and lockable coffins if we'd like?

Michael (Avaterra): No avatarwares items.

Caretaker Kashmir: if the bag has an open and closed chore state

Caretaker Kashmir: yes but not coffins

Beanie Queen GK: ok then... Why

Caretaker Kashmir: why the container rule?

Beanie Queen GK: Can you make and sell avatar ware items and restrict us from having the same or alike items iw? if we want them in vendo or for event items?

Beanie Queen GK: Just trying to understand this rule..is all

Caretaker Kashmir: how fair would that be to others tho

Beanie Queen GK: How fair is it to make and sell them and us not be able to have them iw?

Caretaker Kashmir: that paid lets say $35 for a lockable coffin

Beanie Queen GK: I'm not saying the exact same thing

Beanie Queen GK: But something similar

Caretaker Kashmir: the coffin is the only non anime they sell am I correct there? or am I mistaken, I haven't really looked in a bit okay, excepting the heads too

Beanie Queen GK: and the head to if i'm not mistaken

Beanie Queen GK: the spy headB yep correct

Caretaker Kashmir: heads are not usually allowed for events so that's different

Beanie Queen GK: So the coffin still we be able to be ordered until the next month right?

Caretaker Kashmir: yes will be up a while

Beanie Queen GK: ok...

Caretaker Kashmir: but the anime art has been specifically designated for avatarwares

Beanie Queen GK: yes I understand this..

Caretaker Kashmir: Jem, I am gonna slap ya silly

Beanie Queen GK: this is how it looks to me...that the coffin was a mistake on michaels part, so there is no legit answer to my question

Beanie Queen GK: Just it wont happen again..

Caretaker Kashmir: we don't have enough dunce caps for it to happen again

Caretaker Spidey: ROTF,L

Beanie Queen GK: rofl!

Caretaker Spidey: plus it looks a bit tight on his head ... could be a blood flow issue

Beanie Queen GK: I just dont think that it is fair to anyone that items were restricted from having iw other than if we buy it from avatar wares should be permitted period

Beanie Queen GK: roflmao! spidey

Beanie Queen GK: but thats all I have to say

Beanie Queen GK: Thanks Kash

Caretaker Kashmir: anyone that still has a question or an issue please email me kashmir@electracat.com and I will get it answered/taken care of oh yes; no you will not have new shoes

Caretaker Kashmir: k, that covers it

Michael (Avaterra): Thanks everyone for coming.

Caretaker Spidey: Huggggggggggggggs.. everyone.